Resume.

Resume

Management professional with 12+ years’ experience in hospitality and sales currently in pursuit of a Centriq Certification to become a Full-Stack Web Developer.

Education

Full Stack Web Developer

Aug 2020 - Present

Centriq Training

Visual Studio, HTML, CSS, C#, JavaScript, jQuery, ASP.Net, ADO.Net, MVC, SQL, SQL Server, Bootstrap

Bachelor of Business Administration in Enterprise Management, cum laude

2016 - 2019

University of Missouri-Kansas City
Henry W. Block School of Management

Additional Skills

  • Intermediate Spanish
  • Proficient in Microsoft Office
  • Trained in bio-hazard disposal and OSHA safety standards and compliance

Professional Experience

Executive Assistant Housekeeping Manager

2005-2012

Hyatt Regency Crown Center, Kansas City, MO

  • Promoted from Roving Rooms Manager to Assistant Front Desk Manager to Executive Assistance Housekeeping Manager, leading a staff of 50 to 75 individuals in the housekeeping department.
  • Trained Housekeeping and Front Desk Assistant Managers, Supervisors, Interns, and Front of House staff use of the Property Management Systems(PMS).
  • Developed both staff and manager schedules. Managed staffing fluctuations and projected future staffing needs.
  • Managed daily operations and acted as liaison between the different room division. Tracked monthly budget, conducted and maintained inventory needs.
  • Prepared and communicated daily room assignments and pertinent information to housekeeping staff while supervising and inspecting performance. Oversaw repairs in guest room were completed in a timely manner.
  • Responsible for hiring housekeepers and training new Assistant Managers, Supervisors and Interns. Directed the training and development of staff and successfully integrated new personnel into the department. Assisted Human Resources in leading guest service training classes bimonthly for all new associates.
  • Lead an employee exchange inter-department program where associates could train and experience different departments to gain a deeper understanding of operation.

Front Desk Lead/Spa Manager

2000-2005

Great Wolf Lodge Kansas City, Kansas City, KS

  • Promoted from Front Desk Associate to Front Desk Lead to Spa Manager.
  • Responsibilities included managing check-in operations, handling reservations, proving general guest service needs.
  • Ensured all guest requests were resolved prior to check-in.
  • Oversaw general management of the Aveda Spa while directing a team of 7 certified massage therapists and estheticians.
  • Continually operated within budget and expanded sale and marketing techniques.